Returns
If a piece is not right, send it back. Resale is harder to judge from photographs than new retail, so the return window exists to give you time to see the item properly in person.
The window
30 days from delivery, for any reason at all. Items must come back unworn, with any tags still attached, and in the condition they arrived in.
How to start one
Email support@reloom.test with your order number — it looks like RLM-7F3K2Q and is on your confirmation email and in your order history. We will reply with return instructions.
Include the packing slip in the parcel so we can match it to your order quickly.
Who pays for return postage
We do. Returns are free, whatever the reason — whether the piece was not as described or simply was not right for you. We will send you a prepaid label.
Refunds
Once the item is back and inspected, the refund goes to the original payment method. Card refunds usually appear within five to ten business days depending on your bank.
Not as described
If we missed a flaw or graded something wrongly, that is our mistake. Contact us and we will cover return postage and refund you in full. Our grading standards are set out in the condition guide.