Contact
Questions about an item, an order or a return — Reloom is a small operation, so you will be talking to someone who has actually handled the piece.
Before you write
If it is about an existing order, have your order number to hand — it looks like RLM-7F3K2Q and is on your confirmation email and in your order history.
Asking about measurements or a specific flaw on an item? Send the SKU from the product page and we will go and look at the piece.
Response times
We are at our desks 9am–5pm Central, Monday to Friday, and reply to everything within 48 hours. Messages sent over a weekend are answered on the next business day.
Replace this: Confirm the timezone. This says Central, inferred from Chicago — correct it if you operate on another.
Business details
Reloom is a trading name of Summus Properties LLC, registered in Illinois and operating from Chicago, IL, United States.
Replace this: Add the full street address. A city and state alone is usually not enough — several jurisdictions require a complete trading address on a commercial site, and some payment providers check for one during account review.